Answers to Common Questions About Home Care Services

When faced with the daunting task of finding help to care for the emotional and physical well being of someone you love, you will be faced with many questions, some that are more obvious than others.

Making the proper decision about in-home care for a parent, family member or loved one is never easy, but finding the right answers to your questions can help you feel more comfortable with the options available and confident in your final decision.

Below is a list of answers to frequently asked questions about home care services that we hope will be a good starting point in your search for a home care provider. This is meant to be an an all-inclusive resource and we would expect you to have more questions and require additional information about the services and caregivers that Caregiving Experts provides.

Q How long has the agency been providing Home Care Service?

A. Caregiving Experts was opened in Plymouth in 2005 and developed a second work-site in Warren in 2011.

Q. Is a written, customized care plan developed in consultation with the client and family members, and is the plan updated as changes occur?

A. Yes! Caregiving Experts develops a customized care plan that is reviewed and updates regularly. The keys elements for the plan of care are left in the client’s home where the caregivers writes progress notes so family and loved ones can read.

Q. What is the cost of care?

A. Our hourly rate ranges between $19.00 and $23.00 per hour. The care plan that is developed determines the level of care needed and the specifications and requirements for a quality trained caregiver. A complimentary in-home evaluation is completed which leads to the care plan. It is this process that determines the hourly rate. We do customize the rate for certain cases such as round the clock care. During our complimentary in-home evaluation, we assess for sources of payment a family may not be aware of such as a Long-Term Care Insurance policy and the ability to access the VA Aid and Attendant benefits.

Q. How are emergencies handled after normal business hours?

A. Our phones are staffed 24/7/365 by a trained staff person. We do not use an answering service. Any emergencies are handled immediately by calling 911.

Q. Do they closely supervise the quality of care, including maintenance of a daily journal in the client’s home and non-scheduled supervisory visits?

A. We have a Quality Assurance staff person who makes regular visits to our client’s home to assure the care plan in being followed. There is a journal that is left in the home so family and loved ones can see what is occurring.

Q. Does the agency employ a nurse, social worker, or other qualified? Professional to make regular visits to the client’s home?

A. Yes. We have nurses on staff that we call upon as needed. Also, Caregiving Experts has a partnership with a Certified Skilled Home Care company called Platinum. We collaborate with Platinum Home Care regularly. This assures a higher caliber nurse and caregiver.

Q. Do they provide a written document that states the rights and responsibilities of the client, and explains the company’s privacy policy and code of ethics?

A. Yes, when a family signs the Service Agreement a written document explaining all these elements is reviewed in person before the Service Agreement is signed and a written copy is left with the family.

Q. Does the Agency mandate ongoing training of its employees to continually update their skills?

A. Caregiving Experts provides an on-line training and education program which has hundreds of education modules. We use this platform to train and support ongoing education.

Didn’t find the answer to your question?

We welcome your questions and comments and encourage you to contact us by phone or email us by CLICKING HERE. We would be happy to answer any questions you may have and help you with your specific family situation.

Caregiving Experts offers in-home health care services throughout The Greater Detroit Metro area suburbs including Wayne County, Oakland County and Macomb County. We provide our home care, senior care and dementia care services to residents of Plymouth, Livonia, Canton, Novi, Farmington, Commerce Twp., Bloomfield, Southfield, Royal Oak, Troy, Rochester Hills, Clinton Twp., Warren, Grosse Pointe, Dearborn, Allen Park, and White Lake to name a few.

Complimentary In-Home Care Needs Evaluation

When you are faced with the challenge of finding an in home care provider to help care for the emotional and physical well being of someone you love, maybe your mom or dad, you will be faced with many questions.

Making the decision about in-home care for a loved one is never easy, but finding the right answers can help you feel more comfortable with the options available and confident in your final decision. That’s why Caregiving Experts provides prospective clients and their families with a complimentary, no obligation in home care needs assessment.

In our meeting, we will thoroughly discuss your care needs and work with you or your loved one to determine how best to meet your requirements. After evaluating your home care goals we will have a better understanding of your loved ones physical, emotional and cognitive needs and will work with you to create a personalized plan of care.