Answers to Common Questions About Home Care Services

When faced with the daunting task of finding help to care for the emotional and physical well being of someone you love, you will be faced with many questions, some that are more obvious than others.

Making the proper decision about in-home care for a parent, family member or loved one is never easy, but finding the right answers to your questions can help you feel more comfortable with the options available and confident in your final decision.

“Finding Caregivers who are willing to work during this pandemic has been so challenging. The staff at Caregiving Experts have been so helpful and responsive.”

Susan B.

“I am forever grateful for the kind and compassionate care provided by LaTonya and Tonya. Without them I couldn’t stay in my home”

Sally E.Plymouth, MI

“Caregiving Experts took great care of my aunt. They are trained in end of life care and they have a fantastic Quality Assurance Care Manager who worked side by side with the Hospice Company to coordinate care services and provide the best quality caregivers. I would highly recommend them for any family who is looking for peace of mind that their loved one is being treated with dignity and respect.”

Justin B.

“Fantastic company to work for and the caregivers we have working for the company are compassionate, kind, patient, and trained in a variety of areas. Dementia care and traumatic brain injuries, TBI’s.”

Karen B.Director Of Care Management Services

“I was desperate to find care for my mom when I called Caregiving Experts. They did an intake that same day and had someone out to my mom’s place within 3 hours. The caregivers were professional and did a great job. They were very flexible with their hours and followed-up when they said they would. Thank you Karen and staff!!!”

Sue S.

“Caregiving Experts provided excellent care to my mother. The staff is wonderful to work with and genuinely care about their customers.”

Sheri R.

“The administrative staff at Caregiving Experts are good to work with. They communicated well with me to keep consistent coverage for helping our family with our Mom. I worked with 5 caregivers from there. Four of them provided excellent service. I think this proves that their training and selection process for their caregivers is probably pretty darn good.”

Toni K.

“We needed 24/7 care for my father who suffers from Alzheimer’s disease. We needed caregivers and we needed them within a week. Karen Boshell and the Caregiving Experts team work hard putting together a team of caregivers for us. Although we ended up putting my father in a memory care facility, we appreciate all the effort they put into trying to help us.”

George G.

“Emily is wonderful. Karen is wonderful. Can’t thank you enough”

Sue P.Plymouth, MI

“Karen B. is both highly professional, caring, and easy to discuss ANY medical matter. We didn’t make a connection today, due to a more practical needs, family approach, for my mother. Nevertheless, we found both her experience and knowledge, and caring for the elderly patient, Incredibly detailed, and every wit compassionate. With it! In a 2 hour meeting, Karen responded to EVERY question, and possible concern we might have. Possibly, see you in the future.”

Kenneth B.

“My mom is almost 92 years young. And, I am so happy that Barb is my mom’s caregiver, she is more like a friend to my mom than a caregiver. Our family is blessed to have Barb in my mom’s life .Karen is always very prompt with replying to any of my questions or concerns.”

Gayle C.

“Great team of Caregivers! Wonderful place to work!”

Melissa W.Former Office Manager

“This is a great place to work for. Management is easy to work with they are willing to lend and hand or ear when he comes to frustration, conflicts or any struggles you may have. This company is very understanding when it comes to worker or client’s needs and wants.”

Joey M.Caregiver

“Karen is a very compassionate and caring person. She does whatever she can for the client, as well as for the caregiver.”

Joanne G.Gibraltar, MI

Below is a list of answers to frequently asked questions about home care services that we hope will be a good starting point in your search for a home care provider. This is meant to be an an all-inclusive resource and we would expect you to have more questions and require additional information about the services and caregivers that Caregiving Experts provides.

Q How long has the agency been providing Home Care Service?

A. Caregiving Experts was opened in Plymouth in 2005 and developed a second work-site in Warren in 2011.

Q. Is a written, customized care plan developed in consultation with the client and family members, and is the plan updated as changes occur?

A. Yes! Caregiving Experts develops a customized care plan that is reviewed and updates regularly. The keys elements for the plan of care are left in the client’s home where the caregivers writes progress notes so family and loved ones can read.

Q. What is the cost of care?

A. Our hourly rate ranges between $19.00 and $23.00 per hour. The care plan that is developed determines the level of care needed and the specifications and requirements for a quality trained caregiver. A complimentary in-home evaluation is completed which leads to the care plan. It is this process that determines the hourly rate. We do customize the rate for certain cases such as round the clock care. During our complimentary in-home evaluation, we assess for sources of payment a family may not be aware of such as a Long-Term Care Insurance policy and the ability to access the VA Aid and Attendant benefits.

Q. How are emergencies handled after normal business hours?

A. Our phones are staffed 24/7/365 by a trained staff person. We do not use an answering service. Any emergencies are handled immediately by calling 911.

Q. Do they closely supervise the quality of care, including maintenance of a daily journal in the client’s home and non-scheduled supervisory visits?

A. We have a Quality Assurance staff person who makes regular visits to our client’s home to assure the care plan in being followed. There is a journal that is left in the home so family and loved ones can see what is occurring.

Q. Does the agency employ a nurse, social worker, or other qualified? Professional to make regular visits to the client’s home?

A. Yes. We have nurses on staff that we call upon as needed. Also, Caregiving Experts has a partnership with a Certified Skilled Home Care company called Platinum. We collaborate with Platinum Home Care regularly. This assures a higher caliber nurse and caregiver.

Q. Do they provide a written document that states the rights and responsibilities of the client, and explains the company’s privacy policy and code of ethics?

A. Yes, when a family signs the Service Agreement a written document explaining all these elements is reviewed in person before the Service Agreement is signed and a written copy is left with the family.

Q. Do they Triple-screen their caregiver employees carefully, including use of reference checks, driving records and criminal background investigations?

A. Yes, Yes and more Yes! And background checks are re-done every 6-months.

Q. Does the Agency mandate ongoing training of its employees to continually update their skills?

A. Caregiving Experts provides an on-line training and education program which has hundreds of education modules. We use this platform to train and support ongoing education.

Q. Does the agency manage all payroll and employee-related matters and adhere to state and federal guidelines in its employment practices, such as withholding appropriate taxes and providing Workers’ Compensation and other benefits?

A. YES!!

Didn’t find the answer to your question?

We welcome your questions and comments and encourage you to contact us by phone or email us by CLICKING HERE. We would be happy to answer any questions you may have and help you with your specific family situation.

Caregiving Experts offers in-home health care services throughout The Greater Detroit Metro area suburbs including Wayne County, Oakland County and Macomb County. We provide our home care, senior care and dementia care services to residents of Plymouth, Livonia, Canton, Novi, Farmington, Commerce Twp., Bloomfield, Southfield, Royal Oak, Troy, Rochester Hills, Clinton Twp., Warren, Grosse Pointe, Dearborn, Allen Park, and White Lake to name a few.

Complimentary In-Home Care Needs Evaluation

When you are faced with the challenge of finding an in home care provider to help care for the emotional and physical well being of someone you love, maybe your mom or dad, you will be faced with many questions.

Making the decision about in-home care for a loved one is never easy, but finding the right answers can help you feel more comfortable with the options available and confident in your final decision. That’s why Caregiving Experts provides prospective clients and their families with a complimentary, no obligation in home care needs assessment.

In our meeting, we will thoroughly discuss your care needs and work with you or your loved one to determine how best to meet your requirements. After evaluating your home care goals we will have a better understanding of your loved ones physical, emotional and cognitive needs and will work with you to create a personalized plan of care.

SCHEDULE A FREE IN-HOME CARE NEEDS EVALUATION TODAY